Showing posts with label voip. Show all posts
Showing posts with label voip. Show all posts

Wednesday, 22 July 2020

What's new in VoIP?

VoIP is going viral in the IT industry for the last ten years. It is the fastest-growing technology and people are loving it. It makes us familiar with several apps that come with useful features.


1. The merger of WebRTC and VoIP- WebRTC is the future of VoIP. It is considered as the extension of VoIP. The merger of these two technologies will help to swap peer-to-peer files and direct calls that come from the browser. Due to this, there will be no need of downloading extra plugins. The areas can be managed easily where technology struggles a bit such as live video support and instant calling from sites.


2. Support of 5G- This technology gives the support of ultra fast internet to mainstream along with reduced data cost. The quality of VoIP calls will also get improved by eliminating data transfer losses and a much-dreaded dropped call. There will be numerous apps introduced at this high speed. With all these benefits, VoIP will become the default method for communication.

3. Artificial Intelligence(AI)- AI is becoming an integral part of our lives. In VoIP, the AI features like 'auto attendants' are increasing in demand. AI will transform the call-centers in the coming years. It is already adopted in the call-centers by quickly answering common questions instead of having customers wait for someone to pick the call. Therefore, AI is helping businesses to predict customer behavior and to provide valuable benefits. It is assumed that VoIP service will become more dependent on AI as its functionality and capabilities expand.

4. Goodbye to the old telephone system- l Large number of businesses are switching to cloud-based communication systems. They are welcoming VoIP hosted PBX system with open arms. The customers are declining the usage of the traditional phone system due to its lack of accessibility, versatility, and mobility.

5. In-app communication- It is becoming the main point to be focused on. No one wants to deal with the frustration of jumping from one app to another to get work done. To cope with this problem, developers are focusing on integrating VoIP services with real-time video calling, making distance collaboration more easy and convenient. This feature of VoIP will contribute businesses to increase their productivity.

6. Improved security- Like any other technology, it has also some threats. As businesses are planning to implement virtual numbers in real-time situations, they have to pay attention to the security of virtual numbers. Different products are hitting with authorized user login as well as with cloud space. These products will remove spams and provide malware protection to safe and secure usage.

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